Privacy Policy

At Esther’s Manna House Ltd, we are committed to respecting your privacy and protecting your personal data.

This privacy and cookies policy (“Policy”) sets out how we use data relating to you and how it applies to use of your personal data by Esther’s Manna House Ltd, a company registered in Scotland under company number SC767183 with its registered office at 33 Main Street, TURRIFF, Aberdeenshire, AB53 4AB.

This Policy sets out the basis on which any personal data we collect from you, or that you provide to us through our website at https://www.esthersmannahouse.com (the “Online Service”), processed by us.

We will only collect and process information about you in accordance with this Policy and we will only use information collected about you in accordance with applicable under the UK Data Protection Act 2018. Where we decide the purpose or means for the processing of the personal data that you provide when using our Online Service, we are the “data controller” for the purposes of the GDPR.

We do not use any of your personal data with third parties, nor do we publish, share or sell your personal data directly or indirectly for marketing purposes.

If you have any concerns over privacy, or this Policy contact us at info@esthersmannahouse.com

COLLECTION AND USE YOUR PERSONAL DATA

Please see the table below which explains what data we collect, how we use it, and which recipients it might be shared with.

Data: Submitted information

(Information provided by you when creating an account on the Online Service)

· Name

· Username and password

· Contact details

How we use it

We process this information in accordance with the terms of our contract with you (we need your name and account information to setup your account and provide the services to you).

Where you have consented, or where it is otherwise lawful for us to do so (such as in pursuit of our legitimate interest in promoting our products and services) we may use this information to send you emails directly in order to keep you informed with news and updates about our Online Service.

Recipients

We use system for sending notification/updates to out EMH to the members

Data: Support / enquiry information

(Information we receive when you get in touch with us for support)

· Name

· Contact details (address, phone number, email)

· Other personal data you send to us

Submitted information

We process this information in pursuit of our legitimate interests in responding to your enquiry and in order to improve our services.

Where your enquiry relates to an order you have placed or would like to place, then we process this information on behalf of our suppliers in order to help them respond to your enquiry and to process your orders, either in accordance with the terms of their contract with you (where they need this information to provide products or services to you) or in pursuit of our suppliers’ legitimate interests in responding to your enquiry.

How we use it

We only deal with direct enquiries about our services and do not share with others the information provided to us

Data: Purchase information

(Information about your purchases provided by you when making a purchase on the Online Service)

· Name

· Address

· Order details

· Billing information

How we use it

We store no personal information or any personal data unless you have requested a voucher purchase or postal orders from us and or a gift voucher was sent on your behalf by us. This can not be processed without (your name and billing information is taken directly by the banks to process your purchases, and your address and order details are needed by for us to process your orders). We retain your purchase details (name/contact details for the purpose of refunds/transfers of vouchers or a product under your statutory consumer rights.

Recipients

Payment information is provided by users to third party payment processor WorldPay, delivery service provider InXpress, and we collect your order and address information on behalf of suppliers and share it with them so they can fulfil your orders.

Data: Your content

Any other content you submit to us via the Online Service, such as comments and preferences and other information concerning your use of the Online Service.

Submitted information

We process this information in pursuit of our legitimate interests in responding to your enquiries and in order to improve or deliver our products or services.

How we use it

We do not share this with other third parties

YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA

You have certain rights over the way we process personal data relating to you.
We aim to comply without undue delay, and within 14 working days at the latest, in response to any requests submitted by you to us.
You can request for a copy of personal data we are processing about you and/or to have inaccuracies corrected; to restrict, stop processing, or to delete your personal data. for a machine-readable copy of your personal data, which you can use with another service provider. Where it is technically feasible, you can ask us to send this information directly to another provider if you prefer.
To make a complaint to a data protection regulator. You may contact them at: https://ico.org.uk/concerns/
You may request deletion of your account by sending an e-mail to info@esthersmannahouse.com
We hope that you would like to receive our updates, but you do not want to send you emails that are not of interest for you. If you would like to be removed from our mailing list please unsubscribe and delete your account deleting your account. Please contact us via email to info@esthersmannahouse.com should you need any further assistance with it.

DISCLOSURE OF YOUR PERSONAL DATA

You have certain rights over the way we process personal data relating to you.

DATA RETENTION

We will only hold data about you for only as long as necessary, bearing in mind the purpose for which that data was collected, or as otherwise described in this Policy.

SECURITY

We will take commercially reasonable, appropriate technical and organisational measures to ensure a level of security appropriate to the risk that could be encountered via the use of our Online Service taking into account the likelihood and severity those risks might pose to the rights and freedoms of our Online Service visitors and customers.

INTERNATIONAL DATA TRANSFERS

Where we use data processors which are outside the EEA, there are agreements in place to ensure that personal data is processed using appropriate safeguards that meet the requirements of data protection laws. Such appropriate safeguards may include standard data protection clauses adopted by a data protection regulator and approved by the European Commission, such as the European Commission’s standard contractual clauses.
If you would like to find out more about these safeguards or if you have any other queries or comments in relation to this Policy, please let us know by emailing us at info@esthersmannahouse.com

GENERAL

All questions, comments or enquiries should be directed directly to us. We will try to respond to you within a week hours for non-urgent matters & and withing 48 hours or less as able to accommodate for all urgent enquiries